Privacy

Contact form

If you use the contact form, we collect the email address you enter, your optional message, the page language, and an optional source/reference marker.

• The message is sent to our team through Feishu so we can reply.
• We use it only to answer your request, normally within 24–48 hours (Monday–Friday).
• We do not add you to a marketing list.
• Please do not send medical records, scans, diagnosis details or passport numbers.

Reports

When you generate a report, the selections you make (treatment, passport, city, report language) are sent to our report service. The report may use a third-party AI service to prepare or translate reference text.

A generated report has a URL containing the treatment, city and passport context. The URL is not published and is marked noindex, but it is not an authentication-protected private account. Treat the link as shareable only with people you choose.

Demand signals

If you use “I need this report”, we record the treatment, optional city/passport, language, source and time. This is used only to prioritise which reports to build next.

Demand records do not include your email address, IP address or message text.

Analytics

Analytics are optional. Before you accept, no analytics events are recorded. If you accept, we use Google Analytics 4 (G-7XJSZ3H731) to measure aggregate page usage; it may set cookies and send usage data to Google. IP anonymization is enabled. We do not send medical details, report content, email addresses or messages.

You can decline; the guide still works. You can reopen the choice from “Privacy choices” in the footer.

Server logs and service providers

Our hosting and reverse proxy keep standard operational logs. Contact messages are delivered through Feishu. Report generation runs on our own report service and may call an AI provider for translation or reference text.

We do not sell personal data. We do not share your contact details with hospitals or advertisers.

Retention and deletion

Contact messages are kept only as long as needed to handle the request and follow up. Report links may remain available while the report service retains them. Demand records are kept in aggregate for planning.

You can ask us to delete a contact message or a report link. Use the contact form and include the contact reference shown when you submitted, or the report URL.

Your choices

You can decline optional analytics, contact us without providing a message, or ask us to delete a previous contact request. We may need to keep limited records where required by law or to resolve a dispute.

Changes

If this page changes materially, we will update the date above. The contact form and privacy choices remain available from the footer.